COMMON QUESTIONS
Shipping
What Shipping Methods Are Available?
Currently MTLZ.Store offers delivery Via courier opperating in pakistan which use to give us 1-2 days delivery time but for customer assurance we take 3-5 days for delivery so the quality control is mannaged properly
How do I place an Order?
There are 2 ways to place an order. The first one is for the one who just want to buy 1 product and don't want to go deep down in the website. They can just easily continue with BUY WITH CASH ON DELIVERY option put down the following details and complete the order. Another one is for the ones who want to view more about our website or want to shop more . For certain customers we have an option called ADD TO CART you can add keep your product in your cart and keep shopping
Payment
What Payment Methods Are Accepted?
As per the choice and the audience desire we have choosen COD( CASH ON DELIVERY ) so the customer don't fell that he is being scamed or being part on any fraud, It might help MTLZ.Store to build trust between the customers.
Moreover there are many sellers which use to take payment before the delivery Honestly from the customer or consumer end it seems something fishy is going on that is why we prevented to take anykind of downpayment or advance thing
.Once the product is delivered then the customer have to pay the amount
Do You Ship Internationally?
Currently We just Only ship all across the Pakistan in future we will be expanding in UAE (United Arab Emirates ) & Saudia
Returns
Is Buying On-Line Safe?
In most case scenarios Yes it is. It depends on what return policies the company is providing if they are accomodating you with refund or returns just like MTLZ.Store which is providing you 7 Days easy return policy then its safe if the company or brand is not providing you anything and asking for any advance payment then you may concern about it
Do I have to pay anything to return my items?
NO! If you are returning the product you won't be charged anything. There are no hidden charges
How do I return an item?
If you are having any problem with our product or if you got something you didn't order you can directly contact us our contact number and our email is provided